Surprised at the hard form mold of the footbed. Mine fit ok, would have preferred a half size bigger but they are whole size only AND no returns online. Try them on in a store before you buy. They are supportive but nowhere near OOFOS or UGG.
I'm so sorry you're not happy with your purchase. We absolutely do online returns. As we state on our website and it's listed on the sheet that comes with your purchase. You email our customer service department at aloha,email@example.com and then a free return shipping label is emailed to you. If the shoes are unworn, tags are still attached we are happy to take them back. Just email us to begin the process.
All the best,
Runs true to size, great soft insole. THE BEST!