SHIPPING AND RETURNS
All items take 24 - 48hrs to process before shipping.
Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.
$5 flat shipping fee per pair within the United States of America. Approximately 5-7 business days for delivery. Please note that we cannot guarantee precise delivery dates.
R0AM currently does not ship internationally.
Orders are processed pending item availability and credit card verification. R0AM will contact you via email if there are any issues with your order.
Shipping confirmations will be updated within 36-48 hours.
R0AM does not process or ship orders on Saturdays, Sundays or Federal holidays.
2018/19 Holiday schedule: Our offices will be closed from the 21st Dec - 2nd Jan 2019. Any orders placed during that time will be shipped out on the 2nd or 3rd Jan 2019 depending on order volume.
ORDER STATUS AND TRACKING PACKAGES
Expect two emails to be sent to the address provided when the order is placed. The first confirming that the order has been placed (incl. order confirmation number) and an additional email once the item is shipped that includes the tracking number. Use this tracking number check the status of your order online.
We are not responsible for packages that are lost or damaged in transit. Standard shipping does NOT include insurance.
ORDER CHANGES AND CANCELLATIONS
If you need to make a change to your shipping address, contact us as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.
We accept returns within 30 days from purchase date if the item is in new condition. We will cover the cost of return shipping, but we are not able to refund original shipping cost.
We reserve the right to refuse returns at our discretion.
Please email returns / customer service by clicking here.