Shipping, Returns, Etc

RETURNS

We aim to respond to all customer emails within 24 - 48 hours of receipt, during business hours 9am PST - 5pm PST. We will respond to emails received over the weekend the following Monday

For returns, please click this link to start your return process. https://r0amwears.returnly.com/

*We will cover the cost of return shipping, but we will not refund original shipping cost. 

*Please include the box of the shoes that originally came in when you return. If they are not included, we will not be able to issue your refund or exchange. 

Returns are accepted within 15 days from purchase date if the item is in new condition, with original shoebox & stickers intact.

*Please take care to walk on carpet while considering your purchase. We will not accept shoes which have been worn outside or show signs of wear.

*If the return is worn, it will be returned to you and the cost will be deducted from any remaining refund due.

*Refund is issued upon our receipt and inspection of the returned order.

*Returns requested after 15 days will be issued a credit for the cost of the shoe. 

If another size is needed, please let us know and we will send out the next size for you, if it's in stock.

If a different style is desired, please place a new order through the website.

Please allow 24 - 48  hours to respond, per above.

Please do not return shoes without a ROAM generated label from us, we can not reimburse you for the shipping cost.

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LOST, STOLEN, DAMAGED PACKAGE

We are not responsible for packages that are lost, stolen or damaged in transit, though we will work with you to file any claims needed for package recovery.

Please take care to provide a secure receipt point for delivery, I.E mailrooms, door steps, receptions, etc. Packages marked as delivered by UPS are considered delivered. We will not refund for stolen or missing packages.

Standard shipping does NOT include insurance. However, we will help in any way we can to hold the shipping agency responsible and hunt for the package.

PAYMENT ISSUES

We can not charge your card/account beyond your initial purchase and we have no access to any of your payment information. We can only refund to the original method of payment.

If your Credit Card is closed when refund is needed, please address this with your credit card service. 

We reserve the right to refuse returns at our discretion.

SHIPPING

We aim for speedy service and work to get all packages ordered before noon PST out the door to our shipper, though sometimes this may not be possible.  
**Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
**Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
**Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.

 

At this time we have suspended shipping with USPS. We hope to reinstate this option in the near future, when the deliveries become more reliable. 

R0AM does not ship internationally - we can not offer exchanges or returns for any international sales (final sale)

Orders are processed pending item availability and credit card verification. R0AM will contact you via email if there are any issues with your order.

Shipping confirmations will be updated within 36-48 hours.

R0AM does not process or ship orders on Saturdays, Sundays or Federal holidays.

FORWARDERS & ALTERNATIVE SHIPPERS

We do not work with ShippingCart.com. Any orders through them will be cancelled and refunded. 

When shipping through a forwarder, all shipping and returns are the responsibility of the customer. The customer must work directly with their own forwarder for any tracking and returns. Any additional costs incurred are not covered or reimbursed. One a package is delivered to forwarder address provided, the package responsibility transfers to the customer and the forwarder. 


ORDER STATUS AND TRACKING PACKAGES
Expect two emails to be sent to the address provided when the order is placed. The first confirming that the order has been placed (incl. order confirmation number) and an additional email once the item is shipped & includes the tracking number.

Use this tracking number check the status of your order online. 

We are not responsible for packages that are lost or damaged in transit. Standard shipping does NOT include insurance.

If you have not received a notification, please email us at aloha.roam@gmail.com.  It is likely due to a missing or incorrect email address.

ORDER CHANGES AND CANCELLATIONS
If you need to make a change to your shipping address, contact us as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.