Shipping and Returns

SHIPPING AND RETURNS

RETURNS

For returns, email us at aloha.roam@gmail.com to start the return process. We'll just need your order number and would love to know the reason for return so we can improve and grow.

We accept returns within 30 days from purchase date if the item is in new condition, with original packaging and stickers.

*Please take care to walk on carpet while considering your purchase. We will not accept shoes which have been worn outside or show signs of wear.

*If the return is worn, it will be returned to you and the cost will be deducted from your refund amount.

*We will cover the cost of return shipping, but we will not refund original shipping cost. 

*Refund is issued upon our receipt and inspection of the returned order.

*Returns requested after 30 days will be issued a credit for the cost of the shoe. 

If another size is needed, please let us know and we will send out the next size for you via USPS.

If a different style is desired, please place a new order through the website.

Please allow 24 hours to respond. Please do not return shoes without a slip from us, we can not reimburse you for the shipping cost.

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We can not charge your card/account beyond your initial purchase and we have no access to any of your payment information.

We are not responsible for packages that are lost, stolen or damaged in transit. Standard shipping does NOT include insurance. However, we will help in any way we can to hold shipping agency responsible and hunt for the package.

We reserve the right to refuse returns at our discretion.

SHIPPING

Please allow 24 - 48hrs to process before shipping.
Orders placed Monday - Friday before 12PM PST will begin processing that day and will ship within 2 business days.
Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within 2 business days.
Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.

We do offer both UPS and USPS shipping and forward our business rates on to you.

We suggest USPS Retail Ground shipping as it is economic and reliable, but unfortunately we can not guarantee delivery time or dates with USPS.

R0AM can ship to Hawaii and Alaska. Please choose USPS Priority mail as this is the most economic and speedy way to ship. 

R0AM does not ship internationally - we can not offer exchanges or returns for any international sales (final sale)

Orders are processed pending item availability and credit card verification. R0AM will contact you via email if there are any issues with your order.

Shipping confirmations will be updated within 36-48 hours.

R0AM does not process or ship orders on Saturdays, Sundays or Federal holidays.


ORDER STATUS AND TRACKING PACKAGES
Expect two emails to be sent to the address provided when the order is placed. The first confirming that the order has been placed (incl. order confirmation number) and an additional email once the item is shipped that includes the tracking number. Use this tracking number check the status of your order online. 

We are not responsible for packages that are lost or damaged in transit. Standard shipping does NOT include insurance.

ORDER CHANGES AND CANCELLATIONS
If you need to make a change to your shipping address, contact us as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.